No heat, no cool, or no hot water? We can help.
Every job we do — repair or replacement — comes with written guarantees that are easy to understand and actually honored.
Here you can compare both protection programs, see what’s covered, and read the full terms if you’d like the fine details.
No surprises. No upsells. Just guarantees that mean something.
At Honest Fix, we don’t write guarantees to protect us — we write them to protect you.
Our team shows up when we say we will, charges exactly what we quote, and fixes it right the first time.
If something doesn’t hold, we make it right — in writing.
That’s the difference between a policy and a promise.
We designed two guarantee programs to cover everything we do — from fast fixes to full system replacements.
Find the one that matches your situation and explore your coverage.
Applies to all repair and maintenance services.
If you’re not satisfied after we’ve tried to make it right, we’ll refund the service cost.
We cover the labor on your repair for five years when you keep up with regular maintenance.
Same fair rate, day or night — because emergencies shouldn’t cost extra.
If we’re late or leave a mess, we credit your bill automatically.
The rate you pay today is the same if you need the same service again within a year.
Applies to all new system installations.
We cover installation-related labor for as long as the system’s expected life.
Your energy use drops — or we reimburse you. Find a lower licensed quote — we’ll beat it.
If we can’t resolve a documented issue within 90 days, we’ll remove it and refund you.
Three major failures in the first year? We replace the system, no questions asked.
Sell your home? The next owner can keep the warranty for a small transfer fee.
Important Details * Annual maintenance by Honest Fix required to keep labor warranty valid.
** On-Time and Clean Work Credits are $50 each.
*** Price Lock applies to a repeat of the same service within 12 months.
† Lifetime Labor Warranty valid up to 15 years; includes 1 lb. refrigerant per covered repair.
†† Energy-Savings Guarantee requires a verified baseline (15 % first-year reduction target); Price Match valid within 30 days of a licensed, apples-to-apples quote.
‡ Transferable coverage requires a $75 fee upon home sale (maintenance must continue).
We made our guarantee process easy to understand and even easier to use — no paperwork, no phone trees, and no surprise charges.
Here’s how it works if you ever need to use your guarantee:
We get it — “guarantees” and “warranties” often mean headaches, hidden terms, or long phone calls.
That’s not us.
These FAQs explain, in plain English, exactly how our guarantees work — and what you can expect when you choose Honest Fix.
Yes, for repairs and tune-ups under your guarantee.
That’s how we can promise quality and track workmanship history.
You’re always free to use another company, but outside work won’t be covered under our labor guarantee.
Honest Fix guarantees cover labor and workmanship on all repair and installation work we perform.
That means if something we fix or install fails due to our labor, we handle it — no extra charges.
Manufacturer warranties handle parts, and our written programs make sure you’re never stuck paying twice.
Damage caused by things we can’t control — misuse, power surges, weather, third-party work, or skipped maintenance.
We also don’t cover parts that fail under the manufacturer’s warranty or normal wear items (like filters).
For installations, your Lifetime Trust Shield includes 1 lb of refrigerant per covered repair — additional refrigerant is billable.
The Lifetime Trust Shield is fully transferable for a one-time $75 fee, as long as the new homeowner continues maintenance with Honest Fix.
The Service Trust Guardian applies to the original homeowner only.
A: Just contact us — no forms, no hoops.
Call us at (740) 825-9408 or email alexlargent@honestfix.com.
We’ll confirm your coverage and schedule your appointment:
There are no service fees for covered claims.
Because that’s where most homeowners get burned.
Parts are usually covered by manufacturers, but labor is what adds up — and what most companies skip.
We include it because that’s what honest protection looks like.
We’ll always send reminders before your maintenance is due.
If you miss one, we’ll help you get back on track — but skipping two or more years could void your guarantee.
The goal isn’t to penalize you; it’s to keep your system running efficiently and protect your investment.
Service Trust Guardian: 5-Year Labor Warranty + 60-Day Money-Back Guarantee
Lifetime Trust Shield: Lifetime Labor Coverage (up to 15 years) + 90-Day Money-Back Guarantee
Each program’s full details are available in the official documents linked below.
Get your free exact quote or talk with a Comfort Guide today.
No pressure, no upsells — just clear answers and work that’s backed in writing.
Every quote includes our written guarantee — no commitments, just clarity.