At Honest Fix, we build trust through transparent, reliable guarantees that go beyond standard HVAC service assurances. With over 20 years of experience, our team is trained under Alex Largent, a Senior HVAC Efficiency Analyst—the highest level of NATE certification in the industry. This expertise ensures every repair, maintenance, or troubleshooting job is done right the first time. There are no hidden fees or deductibles on valid claims. Our guarantees emphasize convenience and accountability, minimizing risks for homeowners in areas like Weirton, Steubenville, and surrounding towns. These are not insurance but direct commitments to quality—no shortcuts, just clear answers.
Each guarantee applies to service-only offerings (repairs, maintenance, troubleshooting—no new installations). Coverage requires yearly maintenance from us (documented in our records)—which is a standard requirement by major HVAC manufacturers to ensure system longevity and warranty validity—proper system use, and is limited to the original owner (no transfer option). Full legal terms are in your contract. Parts warranties follow manufacturer standards; we enhance labor coverage for superior value.
1. Money-Back Satisfaction Guarantee
What does this cover? Full refund of the service cost if dissatisfied within 60 days, after we attempt resolutions like adjustments or fixes, and provided you perform all recommended services (e.g., any follow-up repairs or maintenance we advise during the process).
What doesn't this cover? Refunds beyond 60 days (other guarantees may apply later); issues from external factors (e.g., utility problems, home changes, power issues); partial dissatisfaction without our resolution attempt; if you don't perform everything we recommend; no return of old parts and pieces. Requires clear feedback on the issue.
2. 5-year labor warranty on repairs
What does this cover? Labor costs for follow-up repairs related to the original service, for 5 years (better than typical 1-year standards), as long as you maintain yearly documented service from us. Claims are handled easily—contact us with your maintenance records for quick review.
What doesn't this cover? Parts or materials (covered separately by manufacturers); refrigerant; unrelated repairs or new issues; user misuse (e.g., improper operation or alterations), external damage (e.g., storms, floods, power surges, pests, vandalism); routine tune-ups or normal wear and tear (e.g., filter changes); any modifications not done by us. Voids without our documented yearly maintenance.
3. No-Overtime Charge Guarantee
What does this cover? No additional fees for after-hours or emergency services—with staffing to support extended availability.
What doesn't this cover? Non-emergency services scheduled outside normal hours by choice; parts or extended labor if the issue escalates; does not apply if delays are caused by customer unavailability or access issues.
4. On-Time Arrival Guarantee
What does this cover? $50 credit toward future services if we don't arrive within 30 minutes of the posted arrival time. We use GPS tracking for all calls.
What doesn't this cover? Delays due to unforeseen circumstances (e.g., traffic accidents, weather, or prior emergencies); unscheduled or walk-in requests; credit not redeemable for cash and expires after one year.
5. Clean Work Area Guarantee
What does this cover? We leave your site cleaner than we found it post-service, or you get a $50 credit. We follow cleanup protocols with a checklist.
What doesn't this cover? Pre-existing messes unrelated to our work; outdoor areas affected by weather; credit if issues aren't reported within 24 hours; not applicable for minimal services like quick diagnostics.
6. Price Lock Guarantee
What does this cover? Fixed pricing for the same repeat services for one year, locked in via loyal customer contracts.
What doesn't this cover? New or different services; price changes due to material cost increases or regulatory changes; beyond one year; requires a contract and doesn't apply to one-time customers.
7. Referral Reward Guarantee
What does this cover? Tiered credit for successful referrals that lead to a booked service: $25 for a standard service, $100 for half a system, or $250 off a full HVAC system, tracked via referral codes.
What doesn't this cover? Self-referrals or family members; credits for referrals that don't convert to paid services; credit not redeemable for cash and limited to use on Honest Fix services; expires after one year.
8. Follow-Up Service Guarantee
What does this cover? Free visit within 30 days if issues related to the original service arise, with proactive scheduling and documentation.
What doesn't this cover? Unrelated new issues; visits beyond 30 days; parts needed during the follow-up (labor only); requires documentation of the issue and must be reported promptly.
How to File a Claim Under the Service Trust Guardian
To make it simple and trustworthy, contact us via phone or email. We'll schedule an inspection within 48 hours for emergencies or 5 business days otherwise. Provide details like service records or bills—no service fees apply. Our NATE-certified team reviews and resolves quickly, often within 7-14 days for standard claims.
Frequently Asked Questions About Our HVAC Service Guarantees
We've answered common questions below to help you understand everything clearly—based on real homeowner concerns.
What makes Honest Fix service guarantees different? Our enhanced 5-year labor coverage, no-overtime charges, and $50 credits provide superior reliability and value, justifying our premium pricing ($420–$650 for repairs).
How do I ensure my guarantees stay valid? Stick to yearly maintenance with us—it's documented automatically in our records. We remind you via email or app to avoid lapses.
What if the work area isn't clean? Report within 24 hours for your $50 credit; our protocols ensure this is rare, but we're accountable.
How does the on-time arrival guarantee work in practice? We use GPS for precision; if delayed by us, you get $50 credit automatically—no hassle.
What if I don't follow recommendations for the money-back guarantee? It requires completing all advised services to qualify, ensuring the best outcome.
