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Clear Answers Before You Call

Leo, Honest Fix’s AI Home Comfort Assistant

Leo helps homeowners understand heating, cooling, and water heater options before scheduling service.

He is part of how Honest Fix explains things clearly and honestly, without replacing human service.

Leo is always available while you browse our website. Using him is optional.

Alex Largent of Honest Fix explaining thermostat settings to a homeowner inside their Steubenville, Ohio home
Clear Boundaries and Expectations

What Leo Does and What He Does Not Do

Leo is designed to help with education and planning. Homeowners use him to understand repair versus replacement options, pricing factors, and when an in home visit is required.

Leo can also share general pricing ranges and explain what typically affects cost. When it makes sense, he may point homeowners to our installation price estimator for additional planning clarity.

Leo is not a licensed HVAC or water heater technician.
He is not a diagnostic tool.
He is not a replacement for an in home visit.
He is not a sales bot.
He does not pull answers from the internet.

Leo cannot provide an exact quote or diagnose a system. Exact pricing requires an in home visit. When hands on evaluation is needed, Leo will say so clearly.

Grounded in Real Experience

How Leo Is Governed and Maintained

Leo is trained only on Honest Fix approved information. This includes service documentation, pricing logic, guarantee details, and educational content written by Alex Largent.

Leo follows the same standards as the rest of the Honest Fix team. No upsells. Clear explanations. Customer first guidance.

Leo is reviewed and improved over time as services, pricing, and guarantees change. All updates happen through human oversight. Leo does not learn or act independently.

If you have questions while browsing, Leo is always available in the bottom right corner of your screen.

Screenshot showing where Leo appears in the bottom right corner of the Honest Fix website
Common Questions About Leo

Frequently Asked Questions

Is Leo a real person?

Can Leo give pricing or estimates?

Is Leo a replacement for calling or scheduling service?

Can Leo diagnose my system?

Where does Leo get his information?

What happens if Leo is unsure?