Local. Experienced. Accountable.

Meet the Honest Fix Team

Over 70 years of combined HVAC and plumbing experience under one roof, led by named founders who oversee every standard, every technician, and every decision.

Honest Fix is built and led by people who have spent decades in the field, in management, and in operations. We believe homeowners deserve clear answers, experienced leadership, and accountability you can trace to real people.

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Honest Fix Heating, Cooling & Plumbing service vans parked outside the company headquarters in Steubenville, OH.

Who You’re Letting Into Your Home Matters

Who We Are

Honest Fix is a leadership-led home services company, not a sales organization.

Our founders worked together professionally before the company ever existed, building experience across field service, technician training, customer operations, and business systems. That shared background shapes how this company operates today.

Our leadership experience spans hands-on HVAC and plumbing service, licensing and compliance, technician training, customer communication, and long-term company operations. Decisions are made by people who understand the work, not by layers of sales management.

We built Honest Fix to be accountable, stable, and transparent so homeowners always know who is responsible for the work being done in their home.

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The People Responsible for Every Decision

Founding Leadership

Honest Fix was founded by four leaders who oversee operations, training, and company standards. These individuals are directly accountable for customer experience, technician performance, and long-term direction.

Alex Largent

Owner, Technical Operations, Training, and Service Standards

Scott Merritt

Licensing Authority, Technical Education, and Leadership Oversight

Cynthia Hutson

Operations Leadership, Customer Systems, and Accountability

Alex Karns

Systems, Digital Infrastructure, and Long-term Growth Strategy

Experience You Can Trace Back to Real People

Over 70 Years of Experience, One Team

The experience behind the Honest Fix founders is specific, verifiable, and reflects their current roles and responsibilities today.

The 70+ years of experience referenced here reflects the active, professional experience of the founding leadership team.

Alex Largent

Over 20 years of hands-on HVAC and plumbing experience, including system installation, repair, troubleshooting, and real-world service work. Alex’s experience directly informs how technicians are trained, how jobs are performed, and how service standards are enforced in the field.

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Scott Merritt

Decades of HVAC industry experience spanning licensed field work, state compliance, technical education, and company-level leadership oversight. Scott’s background includes hands-on diagnostics, system design, code requirements, and the training of technicians to meet professional HVAC standards.

Cynthia Hutson

Nearly two decades of experience supporting HVAC operations through scheduling, customer communication, compliance processes, and service coordination. Cynthia’s role ensures HVAC work is properly documented, communicated, and managed so technical work in the field is supported by consistent operational systems.

Alex Karns

Over two years of experience building and managing the systems that support active HVAC operations, customer communication, and long-term service accountability. Alex’s work ensures HVAC services are delivered consistently, transparently, and in a way that supports technicians, customers, and leadership oversight.

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A Team Before Honest Fix Ever Existed

Built Together Before Honest Fix

Before founding Honest Fix, the leadership team worked together professionally at Fire & Ice Heating & Air Conditioning, during the period when the company was owned and operated by Scott Merritt. Following the sale of that business, the leadership team went on to establish Honest Fix, carrying forward the experience, standards, and accountability developed during that time.

Standards That Carried Forward

How problems are diagnosed in real homes
How technicians are trained and supervised
How leadership remains accountable for outcomes
How customers are communicated with before, during, and after service

Those shared standards directly shape how Honest Fix operates today.

How We Lead and Train Our Team

honest-fix-owner-alex-largent-performing-ac-diagnostics-steubenville-oh

Experience Means Nothing Without Accountability

Leadership You Can Hold Accountable

At Honest Fix, technicians are not left to operate without oversight. Experience only matters when it is applied consistently, supervised properly, and backed by leadership that remains involved.

Every job is supported by clear standards, defined supervision, and leadership accountability.

How Oversight Works at Honest Fix

Service standards are established and enforced by the founding leadership team

Technicians work within documented processes rather than personal shortcuts

Training is intentional, ongoing, and supervised rather than assumed

Quality control is built into how jobs are reviewed and completed

Responsibility remains with leadership, not shifted to whoever is on the schedule

This structure exists to protect homeowners by ensuring consistent workmanship, clear communication, and accountability at every level.

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Honest Fix Heating, Cooling & Plumbing technician performing electrical diagnostics on a furnace control board in Steubenville, OH.

Built for Stability and Continuity

A Company Designed to Last

Honest Fix is structured for long-term continuity, not short-term growth. Standards are built to hold over time, regardless of who is on the schedule or how the company grows.

Leadership remains directly involved in training, supervision, and quality control so experience is passed down deliberately and consistently. Knowledge is documented, reinforced, and applied through real-world oversight rather than assumed through tenure alone.

Honest Fix operates with a three-generation structure. The company is led by experienced founders, including Scott Merritt and Alex Largent, and is intentionally designed to introduce the next generation to the trade under direct leadership supervision. Younger family members are present as learners, not experts, and are never included in experience totals. This ensures skills, standards, and accountability continue long-term while experience is earned properly.

Our Current Team Schedule Your Exact Quote

The People Supporting Every Job

Our Team

Honest Fix is supported by a team of professionals working across the field and the office. These individuals carry out company standards every day, ensuring work is completed accurately, communicated clearly, and supported properly from start to finish.

Some team members work directly in customers’ homes. Others support scheduling, communication, and coordination behind the scenes. While roles differ, expectations remain consistent and are overseen by leadership.

Britney

Videographer, Back Office Support

Clear Answers. No Guesswork.

Common Questions About Our Team

Choosing a home service company means trusting the people behind the work. These are the most common questions homeowners ask about ownership, experience, supervision, and accountability at Honest Fix.

Who owns Honest Fix?

How much experience does the team have?

Who supervises technicians?

How are technicians trained?

Do you use subcontractors?

Who is accountable if something goes wrong?

Ready When You Are

Work With a Team You Can Trust

Choosing a home service company is about trust, not pressure. Honest Fix is built around experienced leadership, clear standards, and accountability that doesn’t disappear after the appointment is scheduled.

If you’re ready to move forward, the next step is simple and straightforward.

Schedule Your Exact Quote Contact Our Team