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Services
Heating
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Maintenance & Membership
Maintenance & Membership
Local. Experienced. Accountable.
Meet the Honest Fix Team
Over 70 years of combined experience across HVAC, plumbing, operations, and business systems under one roof, led by named founders who oversee every standard, every technician, and every decision.
Honest Fix is built and led by people who have spent decades in the field, in management, and in operations. We believe homeowners deserve clear answers, experienced leadership, and accountability you can trace to real people.
A Team Before Honest Fix Ever Existed
Built Together Before Honest Fix
Before founding Honest Fix, the leadership team worked together professionally at Fire & Ice Heating & Air Conditioning, during the period when the company was owned and operated by Scott Merritt. Following the sale of that business, the same leadership team went on to establish Honest Fix, carrying forward the experience, standards, and accountability developed during that time. Fire & Ice and Honest Fix are separate companies under different ownership, and Honest Fix operates independently as its own organization.
During that shared period, the organization operated as a Rheem Pro Partner, as well as an award-winning Carrier Factory Authorized Dealer and award-winning Trane Comfort Specialist. Working together inside that environment gave the leadership team direct, real-world exposure to manufacturer-driven expectations for system design, installation quality, documentation, and ongoing technician training.
While specific dealer designations such as Carrier Factory Authorized Dealer and Trane Comfort Specialist remained with that organization, the experience of operating within those programs continues to inform how the Honest Fix leadership team manages training, enforces service standards, and oversees work today.
Standards That Carried Forward
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How problems are diagnosed in real homes
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How technicians are trained and supervised
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How leadership remains accountable for outcomes
- How customers are communicated with before, during, and after service
Those shared standards directly shape how Honest Fix operates today.
Experience Means Nothing Without Accountability
Leadership You Can Hold Accountable
At Honest Fix, technicians are not left to operate without oversight. Experience only matters when it is applied consistently, supervised properly, and backed by leadership that remains involved.
Every job is supported by clear standards, defined supervision, and leadership accountability.
How Oversight Works at Honest Fix
Service standards are established and enforced by the founding leadership team
Technicians work within documented processes rather than personal shortcuts
Training is intentional, ongoing, and supervised rather than assumed
Quality control is built into how jobs are reviewed and completed
Responsibility remains with leadership, not shifted to whoever is on the schedule
This structure exists to protect homeowners by ensuring consistent workmanship, clear communication, and accountability at every level.
