Your privacy is important to us. This Privacy Policy explains how Honest Fix Heating, Cooling, and Plumbing (“Honest Fix,” “we,” “our,” or “us”) collects, uses, and protects your personal information when you visit or use https://honestfix.com (“the Website”). This policy applies to all visitors, customers, and users of Honest Fix digital properties, including subdomains associated with the Website.
1. Information We Collect
- Personal Information: name, phone, email, address, service details.
- Technical Information: browser, device type, IP address, cookies.
- Communication Data: SMS/email consent status and message interactions.
- Transactional Data: service invoices and payment details (securely processed by third parties).
We do not knowingly collect data from children under 13 (COPPA-compliant).
2. How We Use Your Information
- Schedule and provide HVAC and plumbing services.
- Send quotes, reminders, and follow-ups.
- Improve your experience on https://honestfix.com.
- Communicate service offers (with consent).
- Comply with legal or safety requirements.
3. SMS and Email Consent
By opting in, you consent to receive service messages, reminders, and limited promotional offers. You may opt out anytime by replying STOP to SMS or unsubscribing from emails. Standard carrier rates may apply. We never sell or share your contact information for marketing by others.
4. Cookies & Analytics
We use cookies to enhance functionality and analyze site performance. You can disable cookies in your browser; some features may not work as intended.
5. Third-Party Service Providers
We partner with trusted vendors to host, manage, and improve our services. All partners are bound by confidentiality agreements.
6. Data Retention
We retain information only as long as necessary to fulfill the purposes described or to comply with legal obligations. You can request access, correction, or deletion by emailing alexlargent@honestfix.com.
7. Security
We protect your information using SSL encryption, secure storage, and limited internal access protocols.
8. Your Rights
You may request a copy of your data; request correction or deletion; withdraw consent for communications; or file a complaint regarding misuse of your data.
Contact: alexlargent@honestfix.com or submit a request at https://honestfix.com/contact.
9. Links to Other Websites
Our Website (https://honestfix.com) may link to external pages we do not control. We are not responsible for their content or practices.
10. Policy Updates
We may revise this policy periodically. Updates will be posted with the date shown above.
11. Related Policies
Review our ADA Accessibility Statement and Terms & Conditions.
