At Honest Fix, we build trust through transparent, reliable guarantees that go beyond standard HVAC warranties. With over 20 years of experience, our team is trained under Alex Largent, a Senior HVAC Efficiency Analyst—the highest level of NATE certification in the industry. This expertise ensures every installation meets top standards for efficiency and longevity. We handle manufacturer registration for you to secure full parts coverage, and there are no hidden fees or deductibles on valid claims. Our guarantees focus on workmanship, reducing risks for homeowners in areas like Weirton, Steubenville, and surrounding towns. These are not insurance but direct commitments to quality—no shortcuts, just clear answers.
Each guarantee applies to new HVAC installations only. Coverage requires yearly maintenance from us (documented in our records)—which is a standard requirement by major HVAC manufacturers to ensure system longevity and warranty validity—proper system use, and starts with the original owner. You can transfer remaining coverage to a new homeowner for a one-time $75 fee, with maintenance still required. Full legal terms are in your contract.
1. Lifetime Labor Warranty on Installations
What does this cover? We provide all labor costs for any repairs needed on your new HVAC system for 15 years (the typical system lifetime), as long as you maintain yearly documented service from us. This includes 1 free pound of refrigerant per repair during those 15 years. Claims are handled easily—contact us with your maintenance records for quick review.
What doesn't this cover? Parts or materials (handled by manufacturer warranties), except the 1 free pound of refrigerant—additional refrigerant isn't included. Exclusions include user misuse (like improper settings or modifications), external damage (such as storms, floods, power surges, pests, or vandalism), routine tune-ups, normal wear and tear (e.g., filter replacements), or any changes not performed by us. Coverage voids without our documented yearly maintenance.
2. Full Money-Back Satisfaction Guarantee
What does this cover? If you're not satisfied within 90 days, we'll first try resolutions like system adjustments, repairs, or even manufacturer rep visits, following their timelines. If unresolved, you get a full refund of the installation cost, including removal of the new equipment (leaving the space as it was). Refunds process in 7 days after submitting our feedback form.
What doesn't this cover? Refunds after 90 days (though other guarantees may apply). It excludes issues from external factors (e.g., utility fluctuations, home renovations, or power problems), reinstallation costs if you hire another provider, buyer's remorse not tied to our work, or partial issues without allowing us a resolution attempt. No return of your old equipment. Clear feedback on the problem is required.
3. No-Lemon Guarantee for New Systems
What does this cover? If your system requires three or more major repairs (such as compressor or heat exchanger failures) in the first year, we'll fully replace it, coordinating directly with the manufacturer for seamless handling.
What doesn't this cover? Minor repairs, simple adjustments, or routine maintenance. Exclusions include problems from skipped maintenance, user errors (e.g., wrong thermostat settings), self-caused damage, or external issues (like pests, vandalism, or severe weather). It's limited to the first year and requires immediate reporting with documentation—delays could void it. No extra labor or installation beyond the basics; the manufacturer must confirm it's a "lemon."
4. Energy Savings Guarantee
What does this cover? If the HVAC-related portion of your energy usage doesn't decrease by at least 15% in the first year (compared to a pre-installation baseline from our audit and your submitted bills), we'll reimburse up to 10% of the installation cost. We focus on usage (e.g., kWh for electricity or therms for gas) attributable to HVAC, not your entire bill.
What doesn't this cover? Coverage ends after the first year. We adjust for changes in usage (e.g., more household members, new appliances, or unusual weather). Payouts won't exceed the 10% cap, and it requires evidence of consistent, proper system use plus maintenance. Utility rate hikes aren't factored in.
5. Price Match Guarantee
What does this cover? We'll match a licensed competitor's written quote for an identical installation (same brand, model, scope, procedures, documentation, and equivalent warranties/guarantees to ours), plus give you 10% off our original quote—if claimed within 30 days.
What doesn't this cover? Non-matching jobs (e.g., different equipment, extras, procedures, documentation, or warranties/guarantees that don't meet our standards); verbal quotes; unlicensed or out-of-area providers; post-contract claims; bundled services like maintenance plans. If competitor quotes have hidden fees or lack equivalent protections, we'll explain differences.
6. Free Annual Maintenance for First Year
What does this cover? One scheduled tune-up in the first year to inspect and optimize your system, including refrigerant adjustment. It covers the AC, furnace, or both if we replaced both.
What doesn't this cover? Extra visits, emergencies, or diagnostics. Parts or repairs discovered during the tune-up aren't free (though installation-related labor may qualify under other guarantees). No pre-existing issues or coverage beyond year one. Skipping this could impact other guarantees.
How to File a Claim Under the Lifetime Trust Shield
To make it simple and trustworthy, contact us via phone or email. We'll schedule an inspection within 48 hours for emergencies or 5 business days otherwise. Provide details like maintenance records or bills—no service fees apply. Our NATE-certified team reviews and resolves quickly, often within 7-14 days for standard claims.
Frequently Asked Questions About Our HVAC Installation Guarantees
We've answered common questions below to help you understand everything clearly—based on real homeowner concerns.
What makes Honest Fix guarantees different from standard HVAC warranties? Unlike basic manufacturer parts coverage (often 5-10 years), our 15-year labor focus adds real value, backed by expert training and no-hidden-fee promises for ultimate trust.
How do I ensure my warranty stays valid? Stick to yearly maintenance with us—it's documented automatically in our records. We remind you via email or app to avoid lapses.
What if I sell my home—does the warranty transfer? Yes, for a one-time $75 fee, the remaining coverage transfers to the new owner, as long as they continue our maintenance plan.
How is the energy savings baseline calculated? We estimate the HVAC portion by analyzing seasonal usage patterns from your last 12 months' utility bills (e.g., subtracting non-HVAC base load like lighting or appliances) and our on-site pre-install audit for accuracy, adjusting only for verifiable changes like weather extremes.
Who handles manufacturer issues? We coordinate everything, including reps and timelines, leveraging our expertise to resolve faster.
For more details or a free exact quote, reach out today.
Additional Equipment Warranty Coverage
Ductless HVAC Systems
- • Coverage: 10 years parts & 10 years labor
- • Stipulations: Same as all other HVAC equipment warranties, including required yearly documented maintenance, original ownership (or $75 transfer fee), and exclusions for misuse, external damage, or skipped maintenance.
Water Heaters (Standard)
- • Coverage: 10 years parts & 10 years labor
- • Stipulations: Same as other HVAC equipment warranties, with identical requirements and exclusions.
Tankless Water Heaters
- • Coverage: 5 years parts & 10 years labor
- • Stipulations: Same as all other warranties, including maintenance and usage requirements, transfer rules, and standard exclusions.
